NHS Creative is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. Our log files do not contain any personal information (other than that freely given by you) or information about other sites you have visited.
Any personal details provided by you via the Contact Us form on our website will not be passed on to third parties without the person’s prior consent.
We use Google Analytics software to collect information to help make sure the website is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
We don’t collect or store your personal information and we don’t allow Google to use or share our analytics data.
A cookie is a small amount of data that is sent to your computer or mobile device from a particular website. This enables the website to recognise your specific computer or mobile device if you should return to the same site.
A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device’s hard drive. Many cookies are automatically deleted after you finish using a website. Cookies are not programmes and do not collect information from your device.
Every time the website is accessed an entry is made in the web server’s log file. This tells us broadly where an access is coming from, when it was made, which file was requested and whether the request was successful or not. It does not allow us to identify individual users. The data is used to assess usage levels and spot technical problems (such as broken pages or web server errors).
Complying with the new EU General Data Protection Regulation (GDPR)
GDPR comes into effect on 25th May 2018 and changes UK data privacy law to give you more control over how your data is used, how you are contacted, as well as better protection for your personal data.
We have updated our Privacy Notice to reflect these changes (effective from 25 May 2018). We won’t be changing the way we use your personal information, but the new notice now provides you with additional details such as:
We will now ask you how you would like to be contacted and as a NHS Creative client, you’ll choose how you would like to receive updates from us on features, products and offers. There are no additional changes to our terms and conditions.
5 things you need to know about GDPR
Your personal information: How we collect it, use it and protect it.
This website has been designed to provide our online clients with clearly presented information that is in not in any way misleading. Because your privacy is important to us, we have produced and follow the policies below:
Protecting your privacy
NHS Creative (including our present host organisation, Isle of Wight NHS Trust) is committed to protecting and respecting your privacy, and your information will be held and handled by us according to this Policy.
All personal data held in the UK by NHS Creative will be governed by the UK Data Protection Act 1998 until 25th May 2018, when this will be replaced by the EU General Data Protection Regulation (GDPR).
For the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller in respect of information collected on our website.
This Policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information you give us:
Information we collect about you:
Each time you visit our website we may automatically collect the following information:
Where we store your personal data
Your details and any confidential information we receive from you will all be regarded as confidential. It is held on secure dedicated and closed servers and only used within a closed LaN.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security safeguards (both electronically and physically) to try to prevent unauthorised access or disclosure.
Uses made of your information
We use information held about you in the following ways:
Information you give to us will be used by us:
Information we collect about you will be used by us:
As part of our efforts to keep our website safe and secure; we may also use your information to provide you with promotional information about services which may be of interest to you and we may contact you about these by electronic means, post or telephone.
If you are an existing client, we will usually contact you by electronic means (e-mail or SMS, rather than post and again according to any preferences you’ve selected) with information about services similar to those previously provided to you.
If you do not want us to use your data in this way, then please email us at firstname.lastname@example.org requesting to inform us.
Disclosure of your information
We may also disclose your personal information to:
However, we will otherwise never lease, distribute or sell your personal information to any third parties in any circumstance.
Links from our website
Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.
Access to your information
You may request access to information held about you. This is normally a free service, unless this process proves to be unduly difficult and takes more time when a fee may be payable to cover the administration costs.
This Policy will be reviewed and updated in line with any changes in the relevant legislation and technology in use with the latest version published here on this page. Notices of related changes may be placed on other related/ prominent pages on our website. Your continued use of our website will signify that you agree to any such changes.
If you have any questions, comments or concerns about this Policy, please email or write to us at:
Telephone: 0845 463 8868
We will then try our best to investigate your issue and resolve it promptly for you.